CSS droid: An android-based computer system servicing training app with virtual computer hardware assembly

Abstract

Computer System Servicing (CSS) covers basic and common competencies such as installing, maintaining, configuring, and diagnosing computer systems and networks. The main objective of the study was to develop an android application for the students that would provide them a platform to practice with the aid of virtual computer hardware assembly, at any given time. This application presented a series of review questions designed to help students enhance their knowledge and abilities on the CSS NCII assessment. Different forms, manuals, and reports relative to CSS, assessment, and certifications were utilized. The study surveyed 119 respondents on their level of acceptance and satisfaction with the android application. The project was programmed and organized based on the actual procedures of the assembly of computer hardware and software installation. Recognizing the issues and challenges that respondents had while completing the CSS NCII assessment, the android application received the highest ratings of highly acceptable and highly satisfied from respondents. The paper recommends the adoption and implementation of the developed android application in higher education institutions, as it highlights the concerns and challenges that students encounter while pursuing CSS NCII certifications.